Terms of service

Last updated: August 29, 2026

These Terms of Service govern your use of the Paws & Oasis website (pawsoasis.online) and any purchase you make through it. By accessing our site or placing an order, you agree to these Terms. Please read them carefully.

1. General

Paws & Oasis is an online pet products store based in the United Arab Emirates. We reserve the right to refuse service, cancel orders, or restrict access to the site at our discretion, including where we suspect fraud or misuse.

2. Products, Pricing and Availability

All prices are displayed in AED and may change without notice. We make reasonable efforts to display accurate product information, images and pricing, but errors may occasionally occur; if we discover a pricing or listing error after you order, we will contact you before charging or shipping. Product availability is not guaranteed until your order is confirmed.

3. Order Fulfillment and Shipping

Many items in our catalogue are fulfilled through third-party logistics and fulfillment partners. Standard items typically ship within the timeframes shown at checkout; items marked with extended or overseas shipping on their product page may take significantly longer to arrive, as disclosed on that product's page. Delivery estimates are not guaranteed and may be affected by customs, carrier delays, or events outside our control.

4. Payments

We accept the payment methods shown at checkout. By providing payment information, you confirm you are authorized to use that payment method. All payments are processed securely through Shopify and our payment providers; we do not store your full card details.

5. Returns, Refunds and Cancellations

Returns, exchanges, refunds and order cancellations are governed by our Refund Policy.

6. Account and Order Accuracy

You are responsible for providing accurate shipping and contact information at checkout. We are not responsible for delayed or failed delivery caused by incorrect information you provided.

7. Prohibited Use

You agree not to use our site for any unlawful purpose, to attempt unauthorized access to our systems, to interfere with the site's operation, or to submit false or fraudulent orders.

8. Third-Party Links

Our site may link to third-party websites or services that we do not control. We are not responsible for the content, policies, or practices of any third-party site.

9. Privacy

Your use of our site is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

10. Limitation of Liability

To the fullest extent permitted by law, Paws & Oasis is not liable for any indirect, incidental, or consequential damages arising from your use of the site or purchase of products, beyond the value of the order in question.

11. Changes to These Terms

We may update these Terms of Service from time to time. Changes take effect once posted on this page, with the "Last updated" date revised accordingly. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.